Welcome All recognises that it is the environment which causes problems for many people with mobility or sensory disabilities. The programme provides participants with practical advice and costeffective ideas to enhance service quality for customers with disabilities and specific needs.
You will look at:
the benefits of an accessible service
This definitive one-day training course includes a mix of inspirational presentation, stimulating group activity, essential tips and individual action planning.
The course will create an understanding of the importance of providing great customer service to customers with disabilities as well as knowledge about how to do so.
Welcome All covers:
2. A positive approach
3. Effective communication
5. Making a real difference
6. Assessment activity
7. The Disability Discrimination Act
8. National Accessible Scheme