York Dungeon

York Dungeon

Contact York Dungeon on 0871 663 1671 to ask any questions you might have about the attraction if you are planning to take the tour.

About York Dungeon

Following in the footsteps of London Dungeon, York Dungeon opened in 1986 as an interactive horror attraction based on historical facts.  It is more of an actor-led experience than a museum. York Dungeon is a part of the Merlin Entertainments Group, which operates more than 100 other tourist attractions across 27 countries. The tours of York Dungeon journey through the darker side of 2000 years of history in York. The walkthrough experience incorporates engaging scene sets and special effects along with actor performances to bring horrible history to life. Aspects of the tour can be a little scary, gory, and even funny, if you enjoy gallows humour.  Despite focusing on the murkier elements of local history, tours can be enjoyed by visitors of all ages.

While entry for children is at the discretion of parents or guardians, York Dungeon recommends that children should be 8 years old and above to visit the attraction, as younger children can be sensitive to the dark and loud noises. There are no rides in York Dungeon, but it does have 360-degree theatrical sets, talented actors, and gripping storytelling. The 10 shows range from the time of the Vikings through the plague, Yorkshire hangman William Curry, the gunpowder plot, the tortures of the Castle dungeon, the criminal court and executions, and the infamous highwayman Dick Turpin. The final stop on the tour is the Ye Old Yorke Inn tavern, where visitors can buy drinks and souvenirs in the gift shop area. York Dungeon sometimes hosts special events like the Rat Cafe evening tea experience with rats from Yorkshire Rat Club.

York Dungeon Opening Times

The opening times for York Dungeon can vary depending on the time of the year and whether it is a weekend or weekday. In general, York Dungeon is open from 10am to 5pm. Some days it might open later at 11am and/or close earlier at 4pm. It is best to check online beforehand when you are planning the date of your trip. Around Halloween, York Dungeon may be open as late as 9pm to make the most of the scary celebrations. It might close at 3pm or be closed completely on some days during the Christmas and New Year period. Last admission is at closing time, and the full tour lasts 75 minutes. Tours set off at regular intervals, with tickets for each time slot subject to availability on the day, unless you reserve your place in advance by booking yours online. Visitors can also save up to 35% off ticket prices with online bookings.

Select your date and time slot and pay £12, compared to £16.95 for a walk-up. You can get timed entry, a guidebook, and an optional drink offer from £16 instead of £21.95. The ultimate ticket is also available for £21 rather than £30.95, allowing you flexible entry for any date or time as well as the guidebook, an official souvenir photo, and 25% off in the gift shop. These prices are per person, and all children under 16 must be accompanied by an adult. Group bookings are available for 10-24 people with tickets frozen at £11 each. School groups can visit for educational trips with class workshops. York Dungeon offers private hire tour packages at varying prices for birthdays, stag or hen parties, corporate groups, and even paranormal investigations. No storage is available, so visitors need to carry their belongings through the tour.

Contacting York Dungeon

To make enquiries about York Dungeon or to get help with bookings, visitors can call 0871 663 1671. You can also send any questions or feedback via e-mail to yorkguests@merlinentertainments.biz or by submitting an online contact form. Send enquiries regarding private tours at York Dungeon to Kate.Stapylton@merlinentertainments.biz. Phone 01904 632599 if you have an impairment and require special assistance or accommodations to discuss the options for visiting York Dungeon. Tickets are non-refundable and non-transferable,  but the customer support team may be able to help if there is an issue with a booking. You can mail letters to York Dungeon and visit at this address:

The York Dungeon
12 Clifford Street